Payments and Returns
The customer may pay the amount of his order by choosing any of the following ways. During the purchase process you must indicate your choice:
VISA or MASTERCARD credit card
All operations that involve the transmission of personal or banking data are carried out using a secure environment, a server based on the standard security technology SSL (Secure Sockets Layer). All the information that you transmit to us travels encrypted through the network. Likewise, the data on your credit card are entered directly on the bank’s page, at the POS (Point of Sale Terminal of the Bank) and are not entered or registered on any AYURLAB SL server.
When paying with a VISA or MASTERCARD card, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your card. VISA or MASTERCARD card, thus offering more guarantees regarding the security of the transaction.
This form of payment is valid only on the web.
When the amount of a purchase has been charged fraudulently or improperly using a payment card number, its holder may demand the immediate cancellation of the charge. In such a case, the corresponding debit and repayment entries in the accounts of the supplier and the holder will be made as soon as possible. However, if the purchase had actually been made by the cardholder and the return requirement was not a consequence of having exercised the right of withdrawal or resolution and, therefore, would have unduly required the cancellation of the corresponding charge, it will remain obligated before AYURLAB SL to compensate the damages caused as a consequence of said cancellation.
AYURLAB SL undertakes to deliver the order within a period of 3-5 business days, starting on the day following the order.
The availability of the products offered by AYURLAB SL may vary depending on customer demand. Despite the fact that AYURLAB SL updates the stock periodically, the product requested by the client could be out of stock at that moment. In the event of non-execution due to unavailability, AYURLAB SL will notify the client by email as soon as it becomes aware of this situation. The period of this communication will not exceed in any case the maximum period of 30 days. AYURLAB SL may give the double option of: supplying the customer without a price increase, a product with similar characteristics or of superior quality, or unless justified and demonstrable reasons by AYURLAB SL within this same period, pay the amounts paid for the canceled order.
Right of withdrawal
According to the provisions of article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of consumers and Users, the supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or can deteriorate or expire quickly, are exempt from withdrawal.
SALUT, 1 08960, SANT JUST DESVERN (BARCELONA), without undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right of withdrawal from the contract is formalized. The term will be understood to have expired if the customer returns the product before the end of the term.
The customer will be responsible for the costs of returning the product.
The reimbursement of the amounts received by the client will be made using the same means of payment used by the client, as long as the contrary has not been provided.
AYURLAB SL may withhold the refund until the product has been received, reason for withdrawal, or until the client provides proof of return, depending on which condition is met first.
Return of the defective product
In the event that the product is not in good condition and the causes attributable to it are not a consequence of the client, the latter will have the right to return the product, informing AYURLAB SL of the reason for return through any of the means provided in these contracting conditions, and at no cost to the client. This return due to defect or poor condition of the product will not be considered a right of withdrawal.
AYURLAB SL undertakes to assume the cost of the return and to return the product for a new one in accordance with the conditions accepted at the time of sale.
If the client wishes to file a claim, the establishment of AYURLAB SL is located at CARRER SALUT, 1 08960, SANT JUST DESVERN (BARCELONA) or via email: firstname.lastname@example.org.
Likewise, AYURLAB SL reserves the right to present civil or criminal actions that it deems appropriate for the improper use of its website and contents or for breach of these conditions.
The relationship between the user and the provider will be governed by current regulations and applicable in Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. AYURLAB SL is domiciled in BARCELONA, Spain.